SAMA & Security
Data Privacy & Access
How your data is isolated, who can see it, and why it is never used to train shared models.
Your customers' conversations are your data. Sarj keeps them isolated, limits who can reach them, and never uses them to improve anyone else's agent.
Isolation
Enterprise data is isolated in your own tenant. Nothing from your conversations is visible to, or shared with, any other Sarj customer.
No training on your data
Your data is never used to train shared or public models. Where tuning on your data improves results, for example on your domain vocabulary, it happens on a private model that only your organisation can reach.
Access control
Your team
Access to transcripts, recordings and dashboards is limited to the people your organisation authorises, with roles that match what each person needs to see.
Sarj staff
Sarj staff reach your environment only as your agreement allows, for example to support your deployment, and that access is logged.
The agent itself
The agent can only see and change what its integration accounts permit. See CRM & ERP Actions.
Encryption
Data is encrypted in transit and at rest with enterprise-grade encryption.
Retention
How long recordings and transcripts are kept is set to your policy and your regulator's requirements. Your Sarj deployment team configures retention with you before go-live.