About Sarj
Core Capabilities
The building blocks every Sarj deployment uses, from real-time conversation to actions in your systems and handoff to your team.
Every Sarj agent is assembled from the same set of capabilities. Knowing what each one does makes it easier to decide what your first deployment should cover.
Conversation
Real-time voice
Sarj recognises speech, reasons over it and answers in natural Arabic on one streaming pipeline, with sub-120ms conversational latency. Callers can interrupt mid-sentence: the agent stops, listens and picks up the new request without losing the thread.
Chat and web
The same agent can run in WhatsApp, web chat and on your website as a copilot, so customers get the same answers whichever channel they choose. See Chat & Web Copilots.
Action
Live CRM and ERP actions
Sarj works inside the systems you already run, such as Salesforce, SAP, Oracle and core banking platforms. It can verify a customer, update an order or book an appointment during the conversation, so a call ends with the work done, not just answered.
In-app screen sync
Inside your mobile app or website, Sarj can move the customer's screen in step with the conversation, so they see each step as it happens. See In-app Screen Sync.
Structured data from unstructured input
Voice notes, handwritten forms, stamps and mixed Arabic-English documents are turned into clean, validated fields your systems can use.
Control
Human handoff
Sarj escalates to a person with the full transcript, the details collected so far and its confidence score attached.
Monitoring and audit
Every conversation and every action is logged, so your team can review outcomes, follow trends and answer an auditor's questions.
In-Kingdom hosting
Sarj runs on sovereign cloud infrastructure in Saudi Arabia, with GCC and air-gapped private cloud options. See Data Residency & Hosting.