Chat & Web Copilots
WhatsApp & Web Chat
Run the same Sarj agent in WhatsApp and web chat, resolving requests in the thread with the same knowledge and actions as your voice agent.
Many customers in the region would rather message than call. Sarj runs in WhatsApp and web chat as the same agent that answers your phones, with the same knowledge, the same actions and the same handoff rules, so answers are consistent on every channel.
Resolving in the thread
The goal is to finish the request where the customer started it. Sarj can look up an order, reschedule a delivery, take a payment promise or book an appointment inside the conversation, and confirm the result in the same thread.
What changes in chat
Written dialect
Customers write in dialect too, often mixing Arabic and English in one message. Sarj understands the way people actually type, not just formal written Arabic.
Voice notes and images
Customers send voice notes, photos of documents and screenshots. Sarj can turn these into structured details for the request.
Conversations that pause
Chat conversations stop and resume. Sarj keeps the context, so a customer who replies hours later does not have to start again.
Proactive messages
Sarj can also start conversations, for example a delivery reminder, an abandoned cart or a payment reminder, within the rules of the channel and the consent your customers have given.
Handover
When a person is needed, the conversation moves to your team inside the same thread, with the history attached. See Agent Handoff Rules.